IT

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Exemplary 16 years of work experience in the IT domain

 

Strategic Planning                               Program Management                          Project Management

IT Operation                                       People Management                             Testing

Risk Assessment                                 Quality Management                            Process Implementation

Resource Utilization                            Project Engineering                             Profit & Loss

Management & Technical Consulting     Research & Development                     Business Development

Feasibility Studies                               Business Acquisition                           Training & Development

 

∞      An expert in ensuring exceptional IT performance standards by maintaining high standards of support, enterprise wide IT Management, ensuring user satisfaction and comprehending user needs and adapt to support operations.

∞      Currently associated with SWDG Corporation Pvt. Ltd., India as Head IT.

∞      An expert at executing IT systems/processes and operational excellence initiatives, while enhancing performance, improving quality, reducing costs, and generating sustainable revenue/EBITDA gains.

∞      Proven operational leadership capabilities, showed direct capital creation efforts, identified business opportunities and spearheaded strategic global expansion and growth plans.

∞      Result focused & effectual leader with demonstrated skills and expertise in software management and support for global applications.

∞      Applauded for leadership in on-shore & off-shore engagements across career.

∞      Consistently adopted improvement approaches using CMMI, ITIL Framework, ISO 9001, ISO 20000, ISO 27001, ISO14001 standards.

∞      Proven expertise in operation of the organization’s Overseen the IT Operation strategies for assuring high quality services that meet customer needs.

∞      Demonstrated abilities in Testing & Customer Support for the organization based on standards based best practices.

∞      Gained experience in  quality assurance ISO & CMMi certification; effectuation of ITIL based service management processes  and business process management across O&G, BFS, Retail, Legal, Real-estate & Insurance domains.

∞      Played the role of a Lead Auditor & Certified ITIL & PRIENCE2 Practitioner while executing projects based on ISO & ITSM process for continuous improvement & customer’s satisfaction.

∞      Possess willingness to continually embrace personal and professional development.

 


Certifications (Oct’ 11-Oct’12)    :        

Certified PRINCE2 Practitioner (APMG)

Certified in Managing Multiple Projects/ Program Management (AACPS Global)

Certified ITIL®v3F (APMG)

Certified ISO 9001:2008 QMS Lead Auditor (IRCA)

Certified ISO 20000-1:2011 SMS Lead Auditor (RABQSA)

Certified ISO 27001:2005 ISMS Lead Auditor (IRCA)

 


Membership :-

Project Management Institute (PMI)

Mumbai Chapter (PMI)

Association of Software Testing (AST)

Gantthead (IT Project Managers online community)

Technology Evaluation Centers (TEC)

Computer Society of India (CSI)

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 Areas of Expertise

MANAGERIAL


∞      Drive on-shore and off-shore projects to well defined program management methodology

∞      Prepare the RFP and Scope of Work and provide leadership to multiple projects to Capex strategy

∞      Align IT architecture to meet organizational goals and objectives

∞      Manage project schedule, costs and look for opportunities to drive cost reductions/savings while execution

∞      Deliver projects within the contracted terms, on time and within budget, meeting the required quality standards

∞      Provide leadership, direction and motivation to the project team

∞      Production of key project documentation e.g. Project Charter and Initial Project/Resource Plan

∞      Manage the plan throughout the project, monitoring project progress and initiating corrective action where necessary

∞      Establish metrics, practices, technical environment and tools.

∞      Identify and develop contingencies for Project Risks

∞      Set key objectives for workshops, consultancy and review meeting

∞      Manage the scope, responsibilities and deliverables within the project, using Change Control where these change from the original contract/project charter.

∞      Report to and attend project review and project board meetings

∞      Provide the primary point of contact between the Customer and the company

 

FUNCTIONAL


Strategic Planning & Management

∞      Define IT strategy, align the set objectives to the general strategies and set up the PMO structure of the company.

∞      Set budgets and human, material resources needed for a good development of the department’s activity.

∞      Restructure operations to address business growth, reduce costs and improve services.

∞      Oversee facility operations and meet all requirements within budgets, design plans for facility improvements to meet delivery goals and to provide superior customer service.

∞      Steer Project Estimation, Project Planning & Scheduling, Monitoring, Tracking, Resource Planning, Customer Interaction and offsite /onsite co-ordination.

∞      Direct and execute projects that are developed by the subordinated teams.

∞      Conceptualize and implement some standards applicable in the activity of the department.

 

IT Operations

∞      Manage RCA for Customer Satisfaction survey performing specific improvement actions

∞      Calculate Process Measurement & KPI’s data, to carry out the analysis, identify weak areas, conduct Senior Management Reviews & Metrics Action Plan verifications for ensuring continual process improvement & high level of Customer Satisfaction.

∞      Assist in new bids, Transition and Service Solution design, draft schedules within the contract, negotiate contract terms and manage contract changes.

∞      Participate in process flow analysis and process redesign along with others

∞      Track various business requirements vs. our offerings and implemented IT solutions in coordination with Business partners & vendors.

 

Delivery Management

∞      Build a personal relationship with key client staff for successful service delivery – SLA achievement and high level of customer satisfaction.

∞      Monitor overall performance of services, maintain good communication around issues and opportunities to resolve problems and get things done.

∞      Ensure service and operation delivery by conducting weekly review of resources to further develop and fill the gaps as per agreed SOP & SOW.

∞      Responsible for any kind of change management processes

∞      Allocate resources for specific issues / opportunities and remove all obstacles to customer satisfaction.

∞      Look out for client’s and the company’s long-term interests.

 

QA & Testing Operations

∞      Review requirements, specifications, user documentation, help files, and other project documentation to assure quality of the products and tests to be developed.

∞      Select and develop appropriate test automation tools, applying the latest techniques while testing

∞      Use latest techniques to develop, maintain, and execute test suites for various Software tools and applications.

∞      Identify the quality implications of bugs and impact of proposed changes to product definition on the testing process.

∞      Track defect in QC monitoring & reporting and ensure proper management of all test objects developed and test environments used.

 

Team Management

∞      Implement strategies for building manpower by recruiting new staff members.

∞      Create & sustain environment that fosters development and motivates high performance.

∞      Look after the training of multi-skilled work force for cross utilization within processes for optimum efficiency.

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Employment History

 

Current: Company1, India as Head IT                                                              Since Nov’ 12

 

Strategy & Planning

∞      Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies.

∞      Manage IT department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources.

 

Portfolio & Program Management

∞      To provide overall management and guidance to the projects running within the program. In particular, the correct sequencing of the various projects and allocation of resources for purposes of coordinating the arrival of deliverables.

∞      To analyzes projects and portfolios proposed by business units and recommends the overall project portfolio.

∞      To optimize investment decisions by prioritizing and balancing all work within the portfolio

 

Operational Management

∞      Where necessary, re-engineer applications support to ensure it aligns with business processes, tactical planning, and strategic vision.

∞      Define and communicate project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users.

∞      Develop and review budgets for and from IT department divisions and ensure they comply with stated goals, guidelines, and objectives.

∞      Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements. Benchmark, analyze report on, and make recommendations for the improvement of the IT infrastructure and IT systems.

∞      Develop bid requirements for all hardware and software upgrades, reviews submitted bids for compliance with stated requirements, and makes the appropriate award.

∞      Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs.

∞      Develop business case justifications and cost/benefit analyses for IT spending and initiatives.

∞      Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts.

∞      Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.

∞      Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.

∞      Establish and maintain regular written and in-person communications with the organization’s executives, departmental heads, directors and end users regarding pertinent IT activities.

 

Executive Master of Business Administration & other, IT related Certifications                     Oct’11-Oct’12

 

Company 2 as Program & Process Management, Project Lead                        May’98-Sep’11

Roles undertaken for the clients

Technical Architecture & Developer                                              1997-2004

Project Manager and Coordinator                                                 2005-2005

Project Manager and QA Support                                                 2005-2006

Program & Project Manager                                                         2006-2009

Process Coordinator & Project Lead                                              2010-2011

 

∞      Guided and mentored a team of 50 members for the smooth functioning of operations.

∞      Delivered 3 subsequent releases using formal development methodology, implemented vendor management processes that reduced personnel acquisition from 2 weeks to 5 days, and yielded a 25% improvement on product quality.

∞      Spearheaded, executed and managed cultural change for customers while ensuing 100% Offshore Delivery.

∞      Excellent management of key clients/ projects such as:

  • Chevron (Project Olympic), Mumbai
  • Travelers, MN, USA
  • St. Paul Travelers, CT, USA
  • Portal for diabetes cure, Client – IcontrolDiabetes, USA
  • Common class library Test Suit & PCTool, Client – D&B, UK
  • Initiatives to acquire SEI CMM L5 Quality Certification companywide across all 6 centers in India
  • Job Partner 1- DANS, Client – Hitachi, Japan

 

∞      Successfully managed multi-year, multimillion-dollar IT projects, on time & budget of types; development, maintenance & support projects using waterfall, spiral, Agile & Managed service model.

∞      Played active part for global, cross-functional project team management

∞      Under QMS front, successfully analysed and revised existing IS0 9001 and business processes & policies.

∞      Effectively introduced Lean Initiative across the business unit and conducted Internal Quality Audits covering CMMI, SOX, ITSM/ ISO 20000 & SAS70 across the business unit.

∞      Accountable of initiating ISO surveillance & re-certification audits on-going, as a Lead Auditor.

∞      Contributed Audits for ISO 14001:2004 (in year 2009)

∞      Implemented, IT Service Management Systems according to ISO/IEC 20000-1:2005 (in year 2009) and thereafter Contributed as an auditor for activities related to IT SMS according to ISO/IEC 20000-1:2005 and ITIL best practices for the external clients.

∞      Implemented, IT Security Management Systems according to ISO/IEC 27001:2005 (in year 2007)

∞      Steered the design & implementation of CMMI v1.2 practices and achieved CMMI Level 5 for the organization.

∞      Pivotal in coordinating customer account (Chevron) for RFP/ RFI, presentations & process driven activities.

∞      Significantly contributed in establishing a 100% offshore based mutualised Application Management service from India’s delivery centers to support multiple engagements.

∞      Recipient of certificate of Appreciation for Active Involvement & Cont. in Designing & Implementation CMMI V1.2 Practices in 2010.

∞      Attained Record of Achievement for program “Information Security” in 2005

∞      Rewarded with Certificate of Appreciation for contribution made to the org. towards achieving SEI-CMM-Level5 Certification in 2002.

∞      Applauded with various awards for exemplary performance such as:

  • Ten Years Dedicated Service Award in 2009.
  • CEO’s Award for Best Managed Project from 2006-2007.
  • Star Award for Significant Process Improvement in Quality Assurance in 2007.
  • Valuable Contribution Award for QMS Web Admin. & Conf. Mgmt. of Level5-Organizational Wide in 2003.

 

 

Commenced career with Comapny 3, Vasai as program Analyst from Oct’97 to May’98

Education

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Strategic Management                                        Indian Institute of Management, Calcutta                          2014

Executive MBA (IT Operations)                            Indian Institute of Business Management & Studies           2012

IT Project Management                                       Indian Institute of Technology, Bombay                            2005

Bachelor of Engineering (Computer Science)         Shivaji University                                                           1997

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Seminars/Training

Attended various programs such as:

Leadership Journey, (LTI)                       Finance for Non-Finance Executives, (BSE)           Blue Ocean Strategy, (LTI)

Advance MS Excel 2010, (CSI)                ISO 20000: Demystified, (CSI)

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Personal Details

Date of Birth      :           01 Jan, 1972
Languages         :           English, Hindi and Marathi

Interests           :           Strategize, Problem Solving, Mentoring team to achieve the goals

 

 

 



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